Free Internet Until Jan 4th, from KDN Butterfly

The nabobs that be at Parkside Towers, KDN HQ, looked across the city scape, and said, let us give them free Internet until 4th Jan. So KDN is extending their Butterfly service for free as a year end bonus for 2009. They are hoping you will remember this gesture of goodwill and sign up for their service, if you haven’t already.

My only wish is that the KDN Customer Scare, sorry, Customer Care nabobs can look across the city scape and say, let us offer them the best customer experience, let us create stark-raving mad evangelists from our customers, let us make them so happy, they will shed tears of utter joy, let us organize our Customer Service machinery and indeed the entire organization, to serve them best, and let’s see the business balloon, but no. That is too much for them to do. Twirling their fingers 24-7 is a better way to spend their important time.

I wish the Tech Support nabobs would look across the cityscape and say, let us over-support our customers. Let us pro-actively manage our network, let us tweak, look under the hood, test, re-test, simulate, and otherwise anticipate all possible tech problems. I wish they could say, let us quickly and firmly deal with any issue that escapes our attention and affects the customer, hence making them happy and productive. But no, that is too much. Twirling their fingers 24-7 is a better way to spend their important time.

You then wonder why our economy is stuck! The landing of the under sea FOC is not the end all be all, that is just humongous bandwidth to be hawked.

Service delivery is king! Just do it, KDN! Period.

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6 comments so far

  1. Rogers on

    Spoken like the sermon on the mount from JESUS

    • Guru on

      Amen to that!

  2. Micky on

    Lovly gesture. Do we need settings?

  3. NICK on

    There was no point in the offer.I bought a new laptop during christmas time hoping that i would benefit from the offer but no. I hope the guys at KDN to pull their socks there people out there who will offer better services

  4. Eric Kathenya on

    I wonder what Kai Wulff would say to this

    • Guru on

      Eric,
      Don’t worry, he will say nothing. Its business as usual as we fork out our hard-earned shillings in return for pain and suffering. May be one day all will be well, until then its aluta continua.


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